Contact support

Having trouble with a check, a credit purchase, or the app? Send us a message and we will reply by email, usually within one business day.

For credits or payments, use the email you signed in with so we can find your purchase.

Prefer email? Write to hello@aicheck.app.

Before you write

Credits and payments. Credits are saved to the email you signed in with, so sign in with the same email on any device to see them. If a check fails without a result, no credit is used.

Unexpected scores. A score is a likelihood, not proof. Try the original file rather than a screenshot or a compressed copy, and read what detector scores really mean.

App subscriptions. Purchases made in the mobile app are billed by Apple or Google, so refunds for them go through the App Store or Google Play.